Knight Public Accountants are committed to complying with the requirements of the Tax Agent Services Act 2009 and the guidelines set by the Tax Practitioners Board (TPB). Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 required that we make the following disclosures to you:

 1. Matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service from 1 July 2022 onward includes the following:
• None Applicable 

2. The TPB maintains a public register of registered tax agents, Business Activity Statement (BAS) agents, and other registered entities. This register includes current registration details and status of all registered practitioners. You can access and search this register here: https://www.tpb.gov.au/public-register

3. If you are dissatisfied with a tax agent service provided by our registered tax practitioner, you will need to contact your Accountant in the first instance with details by phone or email. If they are unable to resolve your complaint within 3 business days, please contact Lara Knight - Director by email.

Your complaint will be investigated by the Director of the firm. We will provide you with email acknowledgement of receipt of your  complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process.

If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the following link https://www.tpb.gov.au/complaints. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.